REFUND POLICY
At Planet of Games, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a straightforward refund policy to ensure you have peace of mind.
You may request a refund for any eligible product or service within 14 days of your original purchase date. To be eligible, the product must be unused and in the same condition that you received it. For digital products, refunds are only applicable if the content has not been downloaded, streamed, or otherwise accessed.
Please note that certain items are non-refundable. These include:
To initiate a refund, please contact our support team at [email protected] with your order number and a brief explanation of your request. Once we review your submission, we will notify you of the status of your refund.
If your refund is approved, it will be processed within 5–7 business days. The amount will be returned to your original payment method. Please note that it may take additional time for the transaction to appear in your bank or card statement.
If you have any questions about our Refund Policy, feel free to reach out to us at [email protected] or visit our Help Center.
Thank you for choosing Planet of Games!